From Bridget -
I received my King Serta Perfect Day Reawaken Pillow Soft Mattress Set on May 1 and after 6 weeks there is no denying that it is way too soft for my comfort level.
My dilemma is, what do I exchange it for? My husband and I tried out many beds in stores before we ended up buying online. However, we could never find the same names/models numbers when we looked online. I knew I wanted a Serta Perfect Day because I tried out several in person.
It seems that mattresses are sold under many different names. How can I cross reference a mattress I found in a store with one you carry? Is there some secret to doing this or are the beds sold online different from the beds sold in stores?
Hi Bridget,
My initial thought when you said the Reawaken Pillowsoft is too soft for you is to go to the Reawaken Firm. There is quite a difference in comfort between the two models the Firm is a 2 on the Comfort Scale and the Pillowsoft is a 6.5.
Your other option would be to go with a Firm Euro Top such as the Enlivenment Firm Euro Top which is a 3 on the Comfort Scale.
As far as figuring out which model on our website is the same as the model you tried, you would have to get the specs on the mattress. Meaning how many coils are in it, what kind of foam layers are in the surface, is it a firm, pillowsoft, Plush Euro top, Firm Pillowtop, etc.
